Transparent Disclosure: Data Purge vs Regulatory Retention
Data Permanently Erased (Within 30 Days)
- Registered merchant name, phone login mapping & password credentials
- Uploaded NIC identity card scans & live selfie facial photos
- Firebase Cloud Messaging tokens, session telemetry & local auth keys
Statutorily Retained Financial Records
- ACID ledger reload histories & utility settlement transaction logs
- Bank deposit reconciliation codes & tax regulatory records
*Retained strictly to satisfy Sri Lankan anti-money laundering (AML) and inland revenue accounting laws.
Important Notice: If your PayeZ retailer wallet has any remaining balance, please disburse or withdraw it prior to final account deletion.
Web Account Deletion Submission Form
No app reinstall required. Fill out the details below to dispatch your deletion request directly:
How to request deletion inside the PayeZ Mobile App
In the app: Navigate to Settings > Scroll to Security & Privacy > Tap "Request Account Deletion" > Confirm your request.