PayeZ Privacy Policy

This Privacy Policy applies to all services, software applications, APIs, and digital platforms operated by PayeZ.lk ("PayeZ", "we", "us", or "our"), including:

• Telecom Airtime Top-ups & Data Reloads (Dialog, Mobitel, Airtel, Hutch)
• Utility Bill Settlements (CEB, LECO, Water Board NWSDB, SLT/Mobitel Broadband)
• 24/7 Automated AutoFund Direct Bank Wallet Funding
• WhatsApp OTP Authentication & Instant Digital Transaction Receipt Engine
• Retailer Referral Bonus & Lifetime Downline Micro-Commission Network

To maintain regulatory compliance, prevent financial fraud, and process transactions seamlessly, we collect the following categories of information:

In accordance with anti-money laundering (AML) protocols and telecommunication distributor regulations in Sri Lanka, all retailer applicants must complete KYC (Know Your Customer) verification:

Note: Your approved live selfie is securely linked as your retailer profile avatar across the PayeZ Mobile App. Identity document files are strictly restricted to authorized admin verification and never made public.

Financial accuracy is the core pillar of PayeZ. Every wallet credit, debit, commission calculation, and refund is executed with ACID-compliant atomic row-locking to ensure zero double-spending or ledger discrepancies.

PayeZ operates an automated WhatsApp communication engine (+94 75 464 6088) and Firebase Cloud Messaging infrastructure to deliver critical operational updates:

• One-Time Password (OTP) verification for secure retailer logins and password resets
• Real-time transaction receipts and balance balance summaries sent to your registered WhatsApp
• Critical network maintenance alerts, operator downtime notifications, and flash promotional campaigns

Zero-Sale Policy: PayeZ strictly pledges never to sell, rent, monetize, or trade your personal or financial data to any advertising brokers or marketing entities.

Data is only transmitted to downstream telecommunications operators (Dialog Axiata, SLT-Mobitel, Airtel, Hutchison Lanka) and utility authorities strictly as required to fulfill airtime reloads and bill settlements.

You maintain full visibility over your account data. You may review your real-time ledger history in the PayeZ App, toggle push notification preferences, update business details, or request voluntary account deactivation and final balance withdrawal by contacting our support team.